Educaire Terms of Use

Please review these Terms carefully as they serve as an enforceable contract between us and contain important information about your legal rights, remedies, and obligations.

BY AGREEING TO THESE TERMS, YOU AGREE THAT ANY DISPUTE WITH EDÛCARE WILL FIRST GO THROUGH INFORMAL RESOLUTION, AND IF NOT RESOLVED, WILL BE SUBMITTED TO THE COMPETENT COURTS OF CAMEROON OR, IF BOTH PARTIES AGREE IN WRITING, TO ARBITRATION SEATED IN CAMEROON. YOU AGREE TO BRING ANY CLAIM ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS PART OF A CLASS ACTION, AS EXPLAINED IN THE DISPUTE RESOLUTION SECTION.

Educaire’s mission is to improve lives through learning. We enable anyone anywhere to create and share educational services (instructors) and to access those educational services to learn (students). We consider our marketplace model the best way to offer valuable educational services to our users. We need rules to keep our platform and services safe for you, us, and our student and instructor community. These Terms apply to all your activities on the Educaire website and any other services we provide (“Services”).

If you offer any educational services or otherwise act as an instructor on the Educaire platform, you must also agree to the Instructor Terms. We also provide details regarding our processing of personal data of our students and instructors in our Privacy Policy. Our Instructor Terms, Privacy Policy, and other Educaire policies applicable to your use of our Services are incorporated by reference into these Terms.

Our website and apps cause communications about your browsing and app activities and app usage to be sent from you to third parties who provide services to Educaire. By using our Services, you consent to these communications.

Email communications. By creating an account, you agree that Educaire may send you service messages and occasional product updates, offers, and learning tips by email. You can stop the marketing emails at any time using the notification settings in your profile. Essential service messages (for example security, billing, payout, and course access notices) are part of using the Services and continue while you keep your account.

For a plain-language overview of the main personal data we collect and why we use it, see our Privacy Data Map.

Table of Contents

1. Accounts
2. Content Enrollment and Course Access
3. Payments, Credits, and Refunds
4. Content and Behavior Rules
5. Educaire’s Rights to Content You Post
6. Using Educaire at Your Own Risk
7. Educaire’s Rights
8. Subscription Terms
9. Generative AI Terms
10. Exam Vouchers
11. Coaching Services
12. Miscellaneous Legal Terms
13. Dispute Resolution
14. Updating These Terms
15. How to Contact Us

1. Accounts

You need an account for most activities on our platform. Keep your password somewhere safe, because you’re responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by contacting our Support Team. You must have reached the age of consent for online services in your country to use Educaire.

You need an account for most activities on our platform, including to purchase and access content or to submit content for publication. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account. If you contact us to request access to an account, we will not grant you such access unless you can provide us with the information that we need to prove you are the owner of that account. In the event of the death of a user, the account of that user will be closed.

You may not share your account login credentials with anyone else. You are responsible for what happens with your account and Educaire will not intervene in disputes between students or instructors who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other security incident) by contacting our Support Team. We may request some information from you to confirm that you are indeed the owner of your account.

Students and instructors must be at least 18 years of age to create an account on Educaire and use the Services. If you are younger than 18 but above the required age for consent to use online services where you live (for example, 13 in the US or 16 in Ireland), you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you access Services that are appropriate for you. This option does not apply to Coaching Services (as described in the “Coaching Services” section below), which are available only to users who are 18 or older. If you are below this age of consent to use online services, you may not create a Educaire account or use the Services, regardless of parental or guardian assistance or consent. If we discover that you have created an account that violates these rules, we will terminate your account. Under our Instructor Terms, you may be requested to verify your identity before you are authorized to submit content for publication on Educaire.

You can terminate your account at any time by following the steps here. Check our Privacy Policy to see what happens when you terminate your account.

Your devices, account sharing, and video access

Your Educaire account is for you alone. You can stay signed in on up to three (3) of your own devices at the same time, for example your phone, your laptop, and a tablet. You can move freely between them.

You must not:

• share your account, password, or sign-in link with anyone else;
• let another person use your account to watch courses or open paid content; or
• sell, rent, lend, or give your account to someone else.

To protect instructors and their work, Educaire allows only one video to play at a time on your account. If a video starts on another of your devices, we may pause it on the first device, or ask you to choose which device should keep playing.

If you try to add a fourth device, we may sign out the device you have not used for the longest time, or ask you to remove a device first. The device limit is currently up to three (3) devices, and the device, session, and playback limits may change over time to protect the platform and its users.

Where we reasonably believe an account is being shared, resold, or used by more than one person, we may sign out active sessions, remove devices, pause the account while we investigate, and, for repeated or serious cases, permanently close the account and stop access to paid content, where permitted by law. No refund is given when an account is paused or closed because of account sharing or other breaches of these Terms.

2. Content Enrollment and Course Access

When you enroll in a course or other content, you get a license from us to view it via the Educaire Services and no other use. Don’t try to transfer or resell content in any way. For paid courses, we grant you an access license that lasts for eleven (11) months from the date you enroll, except when we must disable the content because of legal or policy reasons. This access license also does not apply to Coaching Services or enrollments via Subscription Plans (as described in the “Subscription Terms” section below).

Under our Instructor Terms, when instructors publish content on Educaire, they grant Educaire a license to offer a license to the content to students. This means that we have the right to sublicense the content to enrolled students. As a student, when you enroll in a course or other content, whether it’s free or paid content, you are getting a license from Educaire to view the content via the Educaire platform and Services, and Educaire is the licensor of record. Content is licensed, and not sold, to you. This license does not give you any right to resell the content in any manner (including by sharing account information with a purchaser or illegally downloading the content and sharing it on torrent sites).

In legal, more complete terms, Educaire grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with the particular content or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by a Educaire authorized representative. This also applies to content you can access via any of our APIs.

We give an 11-month access license to our students when they enroll in a paid course or other content: your access to a purchased course lasts for eleven (11) months from the date of enrollment, and we will remind you by email before your access ends. We also reserve the right to revoke any license to access and use any content at any point in time in the event where we decide or are obligated to disable access to the content due to legal or policy reasons, for example, if the course or other content you enrolled in is the object of a copyright complaint, or if we determine it violates our Trust & Safety Guidelines. This 11-month access license does not apply to enrollments via Subscription Plans, Coaching Services or to add-on features and services associated with the course or other content you enroll in. For example, instructors may decide at any time to no longer provide teaching assistance or Q&A services in association with the content. To be clear, the 11-month access is to the course content but not to the instructor.

Instructors may not grant licenses to their content to students directly, and any such direct license shall be null and void and a violation of these Terms.

3. Payments, Credits, and Refunds

When you make a payment, you agree to use a valid payment method. If you aren’t happy with your content, Educaire offers a 15-day refund or credit for most content purchases. Some Services, such as Subscription Plans, Coaching Services and Exam Vouchers (as described in the “Exam Vouchers” section below), are not eligible for this refund.

3.1 Pricing

The prices of Services on Educaire are determined based on the terms of the Instructor Terms and our Promotions Policy.

Some of our discounts are automatic: your cart applies them for you when the courses you have chosen qualify, and you do not need a coupon code. The Promotions Policy sets out each of these discounts, when it applies, and which one you receive when more than one could apply. We also run promotions and sales from time to time, during which certain Services are available at discounted prices for a set period.

The price applicable to the Services will be the price shown at the time you complete your purchase of the Service (at checkout). We calculate that price on our servers from the contents of your cart, so the total shown to you at checkout is the total you are charged.

Prices are set and charged in Central African CFA francs (FCFA / XAF). If your selected country uses another currency, checkout may also show an estimated amount in that currency, converted using a third-party exchange rate, for your information only. The amount actually charged is the FCFA amount shown at checkout, and checkout states that FCFA amount alongside any estimate.

If you are a student located in a country where use and sales tax, goods and services tax, or value added tax is applicable to consumer sales, we are responsible for collecting and remitting that tax to the proper tax authorities. Depending on your location, the price you see may include such taxes, or tax may be added at checkout.

3.2 Payments

You agree to pay the fees for the Service that you purchase, and you authorize us to charge your chosen payment method, such as MTN Mobile Money or Orange Money, for those fees. Educaire works with payment service providers to offer you the mobile money payment methods available in Cameroon and to keep your payment information secure. We may update your payment methods using information provided by our payment service providers. Check out our Privacy Policy for more details.

When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the Service, you agree to pay us the corresponding fees within 30 days of notification from us. We reserve the right to disable access to any Service for which we have not received adequate payment.

3.3 Refunds and Refund Credits

If the content you purchased is not what you were expecting, you can request, within 15 days of your purchase of the content, that Educaire apply a refund to your account. This refund option does not apply to certain Services, such as Subscription Plans, Coaching Services, or Exam Vouchers. We reserve the right to apply your refund as a refund credit or a refund to your original payment method, at our discretion, depending on the capabilities of our payment service providers and other factors. No refund is due to you if you request it after the 15-day guarantee time limit has passed. However, if the content you previously purchased is disabled for certain legal or policy reasons, you are entitled to a refund beyond this 15-day limit. Educaire also reserves the right to refund students beyond the 15-day limit in cases of suspected or confirmed account fraud.

To request a refund, contact us through our Help and Support page within the 15-day window, quoting the course and the date of your purchase. As detailed in the Instructor Terms, instructors agree that students have the right to receive these refunds.

If you are issued refund credits to your account, the refund credits will be automatically applied towards your next eligible purchase. Refund credits may expire if not used within the specified period, are non-refundable, and have no cash value, in each case unless otherwise required by applicable law.

At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a notable amount of the content that you want to refund or if you’ve previously refunded the content, we reserve the right to deny your refund, restrict you from other future refunds, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to the Services due to your violation of these Terms or our Trust & Safety Guidelines, you will not be eligible to receive a refund.

Refund credits, and any gift or promotional credits (as described in “Gift and Promotional Codes and Credits” below) with stored value, are issued by and are solely an obligation of Educaire. In addition to the “Limitation of Liability” section below, you agree to release Educaire and its subsidiaries and affiliates from any and all liability or claims arising in connection with such credits.

3.4 Gift and Promotional Codes and Credits

Educaire or our partners may offer gift and promotional codes to students. Certain codes may be redeemed for gift or promotional credits applied to your Educaire account, which then may be used to purchase eligible Services on our platform, subject to the terms included with your codes. Other codes may be directly redeemable for specific Services.

These codes and credits, along with any promotional value linked to them, may expire if not used within the period specified in your Educaire account. Gift and promotional codes offered by Educaire may not be refunded for cash, unless otherwise specified in the terms included with your codes or as required by applicable law. Gift and promotional codes offered by a partner are subject to that partner’s refund policies. If you have multiple saved credit amounts, Educaire may determine which of your credits to apply to your purchase. Check out our Help and Support page and any terms included with your codes for more details.

3.5 Research Writer Plans

Research Writer is sold as a plan. A plan covers named chapters of one project, and inside a chapter your plan covers you may write every section, reword any part of it, and apply your supervisor’s corrections as many rounds as your supervisor asks for, until the plan’s active period ends. Asking questions about your project is free and does not need a plan.

The plans, their prices in XAF, and how long each one stays active are shown before you start a payment:

• One chapter, 5,000 XAF, active for 6 months.
• Three chapters of the same project, 15,000 XAF, active for 12 months.
• All five chapters of one project, 25,000 XAF, active for 12 months.

The active period runs from the day the payment is confirmed. When it ends you can no longer write or make corrections with that plan. Everything already written stays yours, and remains readable and downloadable.

Which chapter a plan covers. A chapter is attached to your plan the first time you write in it, and we tell you which chapter that will be and ask you to confirm before it happens. Once attached it cannot be moved to a different chapter. A chapter your plan does not cover needs another plan.

One project per plan. A plan is attached to the one project you use it on. A different project needs its own plan. You may reword or change your topic within that project as much as you need to, including changing your variables, your study area or the group you are studying, and your plan continues to work. If a topic is changed into what is plainly a different study, that is a new project and needs its own plan. We make that check automatically, and if you believe your topic is genuinely the same project reworded you can ask us to review it and we will open it up.

One free section. Each account may write one section free, once, so you can see the quality on your own topic before paying.

Fair use.“As many corrections as it takes” is not a limit you should ever meet, but it is not unbounded. Each chapter allows up to 200 pieces of writing, which is far beyond any normal project: a chapter of eleven sections corrected five times over is about 55. If you reach it, writing pauses and we ask you to contact us so we can look at your project with you.

A plan is granted only after our payment provider confirms the payment. It can only be used in Research Writer, is not cash, cannot be transferred to another account, and cannot be withdrawn. If Research Writer fails during a request, that request does not count against your plan, and if it was the first request for a chapter, that chapter is not attached.

Refunds. The 15-day refund period described above applies to plans. Within 15 days of your payment, a plan on which no chapter has yet been attached is refunded in full. Once a chapter has been attached and written, that chapter has been delivered and is not refundable, and any chapters on the same plan that have not been attached are refunded at 5,000 XAF each. Nothing here reduces a refund that Cameroonian law requires us to make.

Research Writer helps you write and find sources. You remain the author of your work, you submit it under your own name, and you are responsible for checking every fact, every citation and the final wording before you submit it to your institution.

3.6 Referral Program (Invite & Earn)

As a registered student, you can take part in our referral program ("Invite & Earn"). We give you a personal referral link and code that you can share. Instructors are not eligible to earn student referral commissions; instructor sharing of their own content is covered by the Instructor Terms.

When a person who is new to Educaire opens your referral link and creates an account, that account is recorded as referred by you. The first referral link a person uses is the one credited (first touch), and a person can be referred by only one referrer.

When a person you referred makes a qualifying paid purchase, you earn a referral commission equal to 25% of the net amount of that purchase. The commission is capped so that it never exceeds the platform fee Educaire keeps on the same sale, and it applies to qualifying purchases the referred person makes while the program is active. Free enrollments, refunded or reversed purchases, and your own purchases do not earn a commission.

Referral earnings are held for a short period (currently 14 days) after each qualifying purchase, to allow for refunds, before they become available to you. Once available, you may use your referral earnings in either of two ways: (a) as credit toward your own course purchases at checkout, or (b) as a withdrawal to your mobile money account (MTN Mobile Money or Orange Money) in Central African CFA francs (FCFA/XAF), subject to a minimum withdrawal amount, identity and security checks, and our review and approval. Both draw on the same balance.

If a purchase that generated a commission is later refunded or reversed, the related commission is reversed. Where that commission has already been spent or withdrawn, we may deduct the amount from your available balance or from your future referral earnings. You may not refer yourself, earn a commission on your own purchases, or create fake or duplicate accounts to generate referrals. The program is single level: you earn only on people you refer directly. We may withhold, delay, reverse, or cancel referral earnings, and suspend or remove any person from the program, where we reasonably suspect fraud, abuse, or a violation of these Terms or applicable law.

We may change the commission rate, the holding period, eligibility, or any other aspect of the referral program, and we may pause or end the program, at any time. Where a change is material, we will give notice by reasonable means. Any change applies to purchases made after it takes effect; commissions you have already earned will not be reduced retroactively. Referral earnings are your income, and you are responsible for any taxes due on them under applicable law.

4. Content and Behavior Rules

You can only use Educaire for lawful purposes. You’re responsible for your behavior and all the content that you post on our platform. You should keep your behavior and the reviews, questions, posts, courses and other content you upload in line with our Trust & Safety Guidelines and the law, and respect the intellectual property rights of others. We can ban your account for repeated or major offenses. If you think someone is infringing your copyright on our platform, let us know.

You may not access or use the Services or create an account for unlawful purposes. Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.

If you are a student, the Services enable you to ask questions to the instructors of courses or other content you are enrolled in, to post reviews of content, or to engage with the instructor through Coaching Services. For certain content, the instructor may invite you to submit content as “homework” or tests. Don’t post or submit anything that is not yours.

If you are an instructor, you can submit content for publication on the platform and you can also communicate with the students who have enrolled in your content or through Coaching Services. In those cases, you must abide by the law and respect the rights of others: you cannot post or otherwise make available any course, question, answer, review or other content that violates applicable local or national laws or regulations of your country. You are solely responsible for any courses, content, and actions you post or take via the platform and Services and their consequences. Make sure you understand all the copyright restrictions set forth in the Instructor Terms before you submit any content for publication on Educaire.

If we are put on notice that your course or content violates the law or the rights of others (for example, if it is established that it violates intellectual property or image rights of others, or is about an illegal activity), if we discover that your content or behavior violates our Trust & Safety Guidelines, or if we believe your content or behavior is unlawful, inappropriate, or objectionable (for example if you impersonate someone else), we may remove your content from our platform. Educaire complies with copyright laws. Check out our Intellectual Property Policy for more details.

Educaire has discretion in enforcing these Terms and our Trust & Safety Guidelines. We may restrict or terminate your permission to use our platform and Services or ban your account at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, for fraudulent chargeback requests, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.

If a user has published content that infringes your copyright or trademark rights, please let us know. Our Instructor Terms require our instructors to follow the law and respect the intellectual property rights of others. For more details on how to file a copyright or trademark infringement claim with us, see our Intellectual Property Policy.

Using Educaire honestly (no exam cheating)

Educaire is made for real learning, revision, and getting better at your studies and work. It is not a tool for cheating.

You agree not to use Educaire:

• to cheat in any exam, test, or assessment, or to help someone else cheat;
• inside an exam hall, or during an exam or test, where using outside materials is not allowed, for example opening the app or following lectures while you are writing an exam;
• to get an unfair advantage over other students; or
• to pretend to be another student, or to let someone pretend to be you.

You alone are responsible for following the rules of your school, university, examination board, employer, or other institution. Educaire does not support or encourage cheating, examination malpractice, plagiarism, or any other form of academic dishonesty.

If you choose to open Educaire during an exam or assessment where this is not allowed, that choice is yours alone. Educaire, its instructors, and its staff are not responsible for any punishment, examination cancellation, academic sanction, expulsion, or other consequence that results from such misuse.

If we learn that an account is being used to support examination malpractice or other prohibited or unlawful activity, we may suspend or permanently close that account without prior notice.

5. Educaire’s Rights to Content You Post

You retain ownership of content you post to our platform or otherwise make available through our Services, including your courses. We’re allowed to share your content to anyone through any media, including promoting it via advertising on other websites.

The content you post as a student or instructor (including courses) remains yours. By posting courses and other content, you allow Educaire to reuse and share it but you do not lose any ownership rights you may have over your content. If you are an instructor, be sure to understand the content licensing terms that are detailed in the Instructor Terms.

When you post content, comments, questions, reviews, and when you submit to us ideas and suggestions for new features or improvements, you authorize Educaire to use and share this content with anyone, distribute it and promote it on any platform and in any media, and to make modifications or edits to it as we see fit.

In legal language, by submitting, posting, or otherwise making available content on or through our Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organizations, or individuals who partner with Educaire for the syndication, broadcast, distribution, or publication of content on other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.

6. Using Educaire at Your Own Risk

Anyone can use Educaire to create and publish content and instructors and we enable instructors and students to interact for teaching and learning. Like other platforms where people can post content and interact, some things can go wrong, and you use Educaire at your own risk.

Our platform model means we do not review or edit the content or Coaching Services sessions for legal issues, and we are not in a position to determine the legality of content or sessions. We do not exercise any editorial control over the content or sessions that are available on the platform and, as such, do not guarantee in any manner the reliability, validity, accuracy, or truthfulness of the content or sessions. If you access content or any sessions, you rely on any information provided by an instructor at your own risk.

By using the Services, you may be exposed to content or behavior that you consider offensive, indecent, or objectionable. Educaire has no responsibility to keep such content or behavior from you and no liability for your access or enrollment in any course, session, or other content, to the extent permissible under applicable law. This also applies to any content or session relating to health, wellness, and physical exercise. You acknowledge the inherent risks and dangers in the strenuous nature of these types of content and sessions, and by accessing such content or sessions you choose to assume those risks voluntarily, including risk of illness, bodily injury, disability, or death. You assume full responsibility for the choices you make before, during, and after your access to the content or session.

When you interact directly with a student or an instructor, you must be careful about the types of personal information that you share. While we restrict the types of information instructors may request from students, we do not control what students and instructors do with the information they obtain from other users on the platform. You should not share your email or other personal information about you for your safety.

We do not hire or employ instructors nor are we responsible or liable for any interactions involved between instructors and students. We are not liable for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to the conduct of instructors or students.

When you use our Services, you will find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.

Our Services may display advertisements from third parties such as advertisers, sponsors, promotional partners (“Advertisers”). When you interact with an Advertiser, you are interacting directly with them, not Educaire.

Except as required by law, Educaire is not liable for any part of your interaction with Advertisers, including the purchases you may make from them, any promises they may offer, or any terms or conditions that may exist between you and them.

7. Educaire’s Rights

We own the Educaire platform and Services, including the website, present or future apps and services, and things like our logos, API, code, and content created by our employees. You can’t tamper with those or use them without authorization.

All right, title, and interest in and to the Educaire platform and Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by instructors and students) are and will remain the exclusive property of Educaire and its licensors. Our platforms and services are protected by copyright, trademark, and other laws of Cameroon and other applicable countries. Nothing gives you a right to use the Educaire name or any of the Educaire trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Educaire or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

You may not do any of the following while accessing or using the Educaire platform and Services:

• access, tamper with, or use non-public areas of the platform (including content storage), Educaire’s computer systems, or the technical delivery systems of Educaire’s service providers.
• disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
• copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the Educaire platform or Services.
• access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website. You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
• in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as Educaire); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.

8. Subscription Terms

This section covers additional terms that apply to your use of our subscription-based collections as a student (“Subscription Plans”). By using a Subscription Plan, you agree to the additional terms in this section. Note that use of Educaire Business is not subject to these Terms, but is instead governed by the agreement between Educaire and the subscribing organization.

8.1 Subscription Plans

During your subscription to a Subscription Plan, you get a limited, non-exclusive, non-transferable license from us to access and view the content included in that Subscription Plan via the Services. With the exception of the 11-month access license grant, the terms included in the “Content Enrollment and Course Access” section above apply to enrollments via Subscription Plans.

Your Subscription Plan may include access to interactive environments, such as workspaces (“Interactive Sessions”). Interactive Sessions may be provided by a third party, subject to its own agreement or terms and conditions, and subject to usage limitations we publish on our Help and Support page. You’re responsible for complying with the terms and conditions of any third party provider.

Your Subscription Plan may also include access to our GenAI Features (defined below). Your use of these features is subject to the terms included in the “Generative AI Terms” section below.

The subscription that you purchase or renew determines the scope, features, and price of your access to a Subscription Plan. You may not transfer, assign, or share your subscription with anyone else.

We reserve the right to revoke any license to use the content in our Subscription Plans for legal or policy reasons at any time and at our sole discretion, such as if we no longer have the right to offer the content through a Subscription Plan. Additional information on our right to revoke is included in the “Content Enrollment and Course Access” section.

8.2 Account Management

You may cancel your subscription at any time from Manage subscription in your account. If you cancel your subscription to a Subscription Plan, your access to that Subscription Plan will automatically end on the last day of your billing period. On cancellation, you will not be entitled to receive a refund or credit of any fees already paid for your subscription, unless otherwise required by applicable law. For clarity, cancellation of a subscription does not terminate your Educaire account.

8.3 Free Trials & Renewals

Your subscription may start with a free trial. The duration of the free trial period of your subscription will be specified during sign-up. Educaire determines free trial eligibility at our sole discretion and may limit access, eligibility, or duration. We reserve the right to terminate the free trial and suspend your subscription if we determine that you aren’t eligible.

We will charge the subscription fee for your next billing cycle at the end of the free trial period. Your subscription will automatically renew according to your subscription settings (e.g., monthly or annually) unless you cancel your subscription prior to the end of the free trial period. The fees and dates that apply to your trial are shown on Manage subscription in your account.

8.4 Payments and Billing

The subscription fee will be listed at the time of your purchase. You can see the fees and dates applicable to your subscription on Manage subscription in your account. We may also be required to add taxes to your subscription fee as described in the “Payments, Credits, and Refunds” section above. Payments are non-refundable and there are no refunds or credits for partially used periods, unless otherwise required by applicable law. Depending on where you are located, you may qualify for a refund. See our Refund Policy for Subscription Plans for additional information.

To subscribe to a Subscription Plan, you must provide a payment method. By subscribing to a Subscription Plan and providing your billing information during checkout, you grant us and our payment service providers the right to process payment for the then-applicable fees via the payment method we have on record for you. At the end of each subscription term, we will automatically renew your subscription for the same length of term and process your payment method for payment of the then-applicable fees.

In the event that we update your payment method using information provided by our payment service providers (as described in the “Payments, Credits, and Refunds” section above), you authorize us to continue to charge the then-applicable fees to your updated payment method.

If we are unable to process payment through the payment method we have on file for you, or if you file a chargeback disputing charges made to your payment method and the chargeback is granted, we may suspend or terminate your subscription.

We reserve the right to change our Subscription Plans or adjust pricing for our Services at our sole discretion. Any price changes or changes to your subscription will take effect following notice to you, except as otherwise required by applicable law.

If you upgrade your Subscription Plan during a billing period, we may credit the prorated, unused portion of your current plan toward the cost of your new plan. You will be charged the cost of your new plan minus any such credit to your payment method at the time of the change.

8.5 Interactive Session Restrictions

You may not do any of the following while accessing or using the Interactive Sessions:

• use the Interactive Sessions for any purpose other than to perform the activities as instructed by Educaire’s labs;
• provide web, database, or forum access, or engage in cryptocurrency mining, on or through the Interactive Sessions;
• exceed the usage limitations we publish on our Help and Support page;
• access or use the Interactive Sessions in any commercial production environment;
• take any action in the Interactive Sessions that results in a disruption or interference of our Services or the stability of our infrastructure; or
• use any data or information other than simulated, anonymous, non-personal, non-live data or information when accessing or using the Interactive Sessions.

These restrictions are in addition to those listed elsewhere in these Terms, including in the “Content and Behavior Rules” and “Educaire’s Rights” sections above.

8.6 Subscription Disclaimers

We make no guarantees as to the availability of any specific content in any Subscription Plan or as to any minimum amount of content in any Subscription Plan. At any point in the future, we reserve the right to offer or cease to offer additional features to any Subscription Plan, or to otherwise modify or terminate a Subscription Plan at our sole discretion. We have no responsibility to preserve or store the content inputted by you in connection with your use of any Subscription Plan. These disclaimers are in addition to those listed in the “Disclaimers” section below.

9. Generative AI Terms

This section covers additional terms that apply to your use of generative AI features in our Services (“GenAI Features”). By accessing or using any GenAI Feature, you agree to the additional terms in this section.

9.1 Inputs and Outputs

When using the GenAI Features, you may input or upload content (“Input”). The Services will process the Input to generate output, such as text, provided within the Services (“Output”). You retain ownership of the Input and grant Educaire the rights detailed in the “Educaire’s Rights to Content You Post” section above, allowing us to use the Input in the same manner as the other content you submit or post on or through our platform. Educaire grants you a limited, non-transferable, non-sublicensable license to access and use the GenAI Features and Output in accordance with these Terms and solely for your personal, non-commercial, educational purposes through the Services.

9.2 No Model Training or Fine-tuning

Educaire does not use your personal data to train or fine tune generative AI models used for the GenAI Features. If this changes in the future, Educaire will only use your personal data to train or fine tune generative AI models where we have an appropriate legal basis for doing so. In some cases, we may rely on your consent and provide you with the ability to withdraw that consent. In other cases, we may rely on other legal bases, such as legitimate interest or contractual necessity, and provide you with the ability to opt out.

9.3 GenAI Feature Restrictions

You may not do any of the following while accessing or using the GenAI Features:

• use the GenAI Tools or Output in a manner that violates or could reasonably lead to the violation of the Terms or any applicable laws or regulations, including the infringement, misappropriation, or violation of the rights of others;
• represent that the Output was human-generated when it was not;
• submit any Input that contains personal or sensitive information;
• deceive, mislead, harass, or harm others in any way;
• automatically or programmatically extract data or Output;
• use the GenAI Features or Output to develop models or for machine learning or model training purposes that compete with Educaire;
• circumvent any restrictions or protective measures of the GenAI Features; or
• use the GenAI Features or Output to make, or as a substantial factor in making, consequential decisions in areas affecting material or individual rights or well-being, such as finance, legal, educational, employment, healthcare, housing, insurance, or social welfare.

These restrictions are in addition to those listed elsewhere in these Terms, including in the “Content and Behavior Rules” and “Educaire’s Rights” sections above.

9.4 GenAI Feature Disclaimers

To the extent permitted by law, we disclaim all liability for any damages arising from your use of the GenAI Features or Output. You acknowledge that the GenAI Features may produce Output that is unsuitable, incorrect, or misleading, and that you are responsible for reviewing and verifying any Output before relying on it. The Output may not be unique and others using the GenAI Features may generate the same or similar Output. At any point in the future, we reserve the right to limit, suspend, terminate, or otherwise modify your access to the GenAI Features at our sole discretion. These disclaimers are in addition to those listed in the “Disclaimers” section below.

10. Exam Vouchers

Educaire may offer exam vouchers for purchase through the Services (“Exam Vouchers”). Exam Vouchers may be redeemed with designated third-party providers for specific certification exams. For clarity, Exam Vouchers are not considered “content” under these Terms. By purchasing an Exam Voucher, you agree to the additional terms in this section.

10.1 No Refunds

All Exam Voucher purchases are final. Exam Vouchers are non-refundable, non-returnable, and non-exchangeable, except as required by applicable law. Exam Vouchers cannot be redeemed for cash, credit, or any other value.

10.2 Exam Voucher Restrictions

Exam Vouchers are non-transferrable and cannot be resold. Exam Vouchers are valid only for the specific exam and provider stated at the time of purchase and may only be available for purchase and use in certain countries. Each Exam Voucher is valid only for a single exam registration unless otherwise stated at the time of purchase. Exam Vouchers cannot be applied to exams that have already been taken.

Exam Vouchers expire as stated at the time of purchase and cannot be extended or renewed for any reason. Please review all exam eligibility requirements as required by the exam provider. No refunds or replacements will be provided if you are unable to take the exam due to failure to meet these requirements. Failure to schedule or appear for your exam before the Exam Voucher expiration date will result in forfeiture of the Exam Voucher and exam fee. Expired Exam Vouchers have no value and will not be honored, replaced, or refunded.

Educaire may void any Exam Voucher obtained fraudulently, resold, transferred, or otherwise used in violation of these Terms or any applicable law. Violations may also result in the certification provider invalidating completed exam results and forfeiting the Exam Voucher, with no refund or compensation. Educaire is not responsible for lost, stolen, or the unauthorized use of Exam Vouchers.

10.3 Redemption and Third-Party Providers

Exam Vouchers may only be redeemed with the designated third-party provider. Educaire does not control the administration, scheduling, content, or outcome of any exam for which an Exam Voucher is redeemed. If a certification provider retires an exam before the Exam Voucher expiration date, the Exam Voucher may become invalid and will not be refunded or replaced.

When you purchase or use an Exam Voucher, you may be required to agree to additional third-party terms. You are responsible for reviewing and complying with all third-party terms before purchasing or using an Exam Voucher.

10.4 Exam Voucher Disclaimers

Educaire does not guarantee the availability of any exam, any particular exam outcome, or the acceptance of any Exam Voucher by a third-party provider in the event the provider ceases to offer the exam or changes its policies after your purchase. To the extent permitted by law, Educaire disclaims all liability for any damages arising from the purchase or use of Exam Vouchers. These disclaimers are in addition to those listed in the “Disclaimers” section below.

11. Coaching Services

Educaire’s platform may enable you to connect with instructors for live coaching sessions (“Coaching Services”). These sessions are provided by instructors who are not employees or agents of Educaire. By purchasing or using the Coaching Services, you agree to the additional terms in this section.

For clarity, Coaching Services are not considered “content” under these Terms, but any information you provide in connection with the Coaching Services are considered "content you post" and subject to Section 5 above.

11.1 Cancellations and Refunds for Coaching Services

All purchases of Coaching Services are non-refundable, non-returnable, non-exchangeable, and non-transferrable, except as explicitly stated in this section or as required by applicable law. You may cancel for a full refund until 48 hours before a booked session. If you cancel less than 48 hours before a booked session, or if you fail to attend a booked session, you will not be eligible for a refund. If an instructor cancels a booked session, you will be eligible to receive a full refund. Attendance is determined by Educaire in its sole discretion. Please visit our Refund Policy to learn more.

11.2 Your Responsibilities

You are solely responsible for your behavior and any information you share while using the Coaching Services. You may only use approved third-party video conferencing and calendaring tools provided through our platform. You are responsible for ensuring you have adequate internet connectivity and technical setup to use the Coaching Services. You may not record, reproduce, or share any part of a session. You are also prohibited from sharing any session links, login information, or other access credentials with anyone else.

You may not engage in any behavior that is inappropriate, offensive, hateful, sexist, racist, pornographic, unlawful, or otherwise objectionable, share information that is false, misleading, defamatory, or invasive of another's privacy, record, reproduce, or publicly share any part of a session, or disrupt the session or harass the instructor. These restrictions are in addition to those listed in our “Content and Behavior Rules” section above.

11.3 No Professional Relationship

Coaching Services are for personal, non-commercial, educational purposes only. Your interaction with an instructor does not create a professional-client relationship (such as an attorney-client, doctor-patient, or financial advisor-client relationship). Coaching Services are not a substitute for advice from a qualified and licensed professional. You should not rely on any information provided during a session as professional advice.

11.4 Coaching Services Disclaimers

Instructors are not employees or agents of Educaire, and Educaire is not responsible for any interactions between you and the instructor participating in the Coaching Services. We make no representations or warranties about the quality, expertise, or behavior of any instructor. The Coaching Services are provided on an “as is” and “as available” basis. We make no warranty that you will obtain specific results from your use of Coaching Services. Your use of the Coaching Services is entirely at your own risk. Coaching Services may be facilitated through third-party video conferencing and calendar services. Educaire is not responsible for the availability, security, or performance of these third-party services. These disclaimers are in addition to those listed in the “Disclaimers” section below.

12. Miscellaneous Legal Terms

These Terms are like any other contract, and they have boring but important legal terms that protect us from the countless things that could happen and that clarify the legal relationship between us and you.

12.1 Binding Agreement

You agree that by registering, accessing, or using our Services, you are agreeing to enter into a legally binding contract with Educaire. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services.

If you are an instructor accepting these Terms and using our Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.

Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.

These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us (which include, if you are an instructor, the Instructor Terms, Promotions Policy and Instructor GenAI Policy).

If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect.

Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.

The following sections shall survive the expiration or termination of these Terms: Sections 2 (Content Enrollment and Course Access), 5 (Educaire’s Rights to Content You Post), 6 (Using Educaire at Your Own Risk), 7 (Educaire’s Rights), 8.5 (Subscription Disclaimers), 9.4 (GenAI Feature Disclaimers), 10.5 (Exam Vouchers Disclaimers), 11.4 (Coaching Services Disclaimers), 12 (Miscellaneous Legal Terms), and 13 (Dispute Resolution).

12.2 Disclaimers

It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our instructors is making misleading statements in their content. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work out right. In legal, more complete language, the Services, including any content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions don’t allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will Educaire or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.

We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

12.3 Limitation of Liability

There are risks inherent to using our Services, for example, if you access health and wellness content like yoga, and you injure yourself. You fully accept these risks and you agree that you will have no recourse to seek damages against even if you suffer loss or damage from using our platform and Services. In legal, more complete language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of 60,000 FCFA or the amount you have paid us in the 12 months before the event giving rise to your claims. Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.

12.4 Indemnification

If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless Educaire, our group companies, and their officers, directors, suppliers, partners, and agents from and against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from: (a) the content you post or submit; (b) your use of the Services (including your behavior during your use of the Coaching Services); (c) your violation of these Terms; or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

12.5 Governing Law and Jurisdiction

When these Terms mention “Educaire,” they’re referring to Educaire as the entity you’re contracting with, regardless of your location. These Terms are governed by the laws of the Republic of Cameroon without reference to its choice or conflicts of law principles. In cases where the “Dispute Resolution” section below doesn’t apply to you, you consent to the exclusive jurisdiction and venue of the competent courts of Cameroon.

12.6 Legal Actions and Notices

No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one year after the cause of action has accrued, except where this limitation cannot be imposed by law.

Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your account or by you to notices@Educaire.com).

12.7 Relationship Between Us

You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

12.8 No Assignment

You may not assign or transfer these Terms (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate upon your death.

12.9 Sanctions and Export Laws

You warrant that you (as an individual or as a representative of any entity on whose behalf you use the Services) aren’t located in, or a resident of, any country or region that is subject to applicable trade sanctions or embargoes, including those imposed by the United Nations Security Council or other competent authorities. You also warrant that you are not a person or entity named on any applicable government or international sanctions or denied-party list.

If you become subject to such a restriction during the term of any agreement with Educaire, you will notify us within 24 hours, and we will have the right to terminate any further obligations to you, effective immediately and with no further liability to you (but without prejudice to your outstanding obligations to Educaire).

You may not access, use, export, re-export, divert, transfer or disclose any portion of the Services or any related technical information or materials, directly or indirectly, in violation of any applicable export control and trade sanctions laws, rules and regulations of Cameroon or other competent authorities. You agree not to upload or otherwise make available any content, technology, or information (including information on encryption) whose export is specifically controlled under such laws.

12.10 Recommendation Systems

Our recommendation systems suggest content you might be interested in based on factors such as content you’ve interacted with and searches you’ve performed on our platform, content other users have interacted with on our platform, and information you’ve provided to us while interacting with our website or apps.

13. Dispute Resolution

If a dispute arises, our Support Team will try to resolve it first. Most issues are settled this way, so before starting any formal legal action, please contact us.

13.1 Governing Law

Educaire is a company established in the Republic of Cameroon. These Terms, and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, are governed by and construed in accordance with the laws of the Republic of Cameroon, without regard to its conflict-of-law rules. This includes, among others, Law No. 2011/012 of 6 May 2011 on consumer protection, Law No. 2010/012 of 21 December 2010 on cybersecurity and cybercrime, and Law No. 2024/017 of 23 December 2024 on the protection of personal data, as well as the applicable Uniform Acts of the Organisation for the Harmonisation of Business Law in Africa (OHADA).

13.2 Informal Resolution

Before bringing any formal claim, you and Educaire agree to first try to resolve the dispute informally and in good faith. The party raising the dispute shall send a short written statement describing the dispute and a proposed resolution to Educaire by email at notices@Educaire.com, or by mail to Educaire, Attn: Legal, Carrefour Macon, Bonamoussadi, Douala, Cameroon. The parties will then work together in good faith for at least thirty (30) days from the date the statement is received. Educaire will reply at the email address associated with your account unless you ask otherwise.

13.3 Courts and Arbitration

If the dispute is not resolved informally, it shall be submitted to the competent courts of Cameroon. Depending on the nature and value of the claim, this will be the Court of First Instance or the High Court having jurisdiction over Douala, Cameroon, where Educaire has its seat.

As an alternative, where you and Educaire both agree in writing, the dispute may instead be finally settled by arbitration seated in Cameroon and conducted under the OHADA Uniform Act on Arbitration. Any arbitral award may be recognised and enforced in accordance with applicable law, including the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards, to which Cameroon is a party.

13.4 Individual Claims

To the extent permitted by Cameroonian law, you and Educaire agree to bring any claim against the other only in an individual capacity, and not as a claimant or class member in any collective, class, or representative proceeding.

13.5 Time Limit

To the extent permitted by law, any claim arising out of or relating to these Terms or the Services must be brought within the period prescribed by applicable Cameroonian law.

14. Updating These Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Educaire reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.

15. How to Contact Us

The best way to get in touch with us is to contact our Support Team. We’d love to hear your questions, concerns, and feedback about our Services.

Thanks for teaching and learning with us!