Educaire Privacy Policy

Thank you for joining Educaire. We at Educaire respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights regarding your personal data.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use Educaire websites, mobile applications, APIs, or related services (the “Services”). It also applies to prospective customers of our business and enterprise products. If you are using Educaire as part of your employer’s Educaire Business learning and development program, you can consult our Educaire Business Privacy Statement.

By using the Services, you agree to the terms of this Privacy Policy. You may not use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

Table of Contents

1. What Data We Get
2. How We Get Data About You
3. What We Use Your Data For
4. Who We Share Your Data With
5. Security
6. Your Rights
7. Jurisdiction-Specific Rules
8. Updates & Contact Info

1. What Data We Get

We collect certain data from you directly, like information you enter yourself, data about your consumption of content, and data from third-party platforms you connect with Educaire. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using. All data listed in this section is subject to the following processing activities: collecting, recording, structuring, storing, altering, retrieving, encrypting, pseudonymizing, erasing, combining, and transmitting.

1.1 Data You Provide to Us

We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect. When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

The data listed above is stored by us and associated with your account. Educaire’s use and transfer to any other app of information received from Google APIs, like instructor uploaded content, will adhere to Google API Services User Data Policy, including the Limited Use requirements.

1.2 Data We Collect through Automated Means

When you access the Services (including browsing content), we collect certain data by automated means, including:

The data listed above ("Cookie Data") is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account. Depending on your cookie and browser settings, the data listed above may also be transmitted to Google for advertising purposes, as provided in more detail below.

1.3 Session replay

We use session replay tools to collect information about your interaction with our Services, including clicks, navigation patterns, and form interactions. We use this data to improve usability, troubleshoot issues, and understand how users interact with our services. Sensitive input fields such as passwords and payment information are masked to prevent inadvertent collection. You may opt out of session replay at any time by adjusting your cookies settings (through the "Cookie Settings" or "Do Not Sell or Share My Personal Information" link in the footer of our site) and and turning off Performance cookies.

1.4 Data From Third Parties

If you are a Educaire Business enterprise or corporate prospect, in addition to information you submit to us, we may collect certain business contact information from third-party commercial sources.

1.5 Device and Security Data

To keep your account safe and to prevent account sharing and fraud, we collect basic information about the devices you sign in with. This includes your device and browser type, operating system, a device label, IP address, an approximate location (city and country) worked out from that IP address, your sign-in and session history, and security logs.

We use this information to protect your account, show you a list of your active devices, detect and stop unauthorized access or account sharing, keep the platform secure, and meet our legal obligations. You can view and sign out your active devices at any time from the Security section of your profile.

2. How We Get Data About You

We use tools like cookies, web beacons, and similar tracking technologies to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.

2.1 Cookies and Data Collection Tools

We use cookies, which are small text files stored by your browser, to collect, store, and share data about your activities across websites, including on Educaire. They allow us to remember things about your visits to Educaire, like your preferred language, and to make the site easier to use. To learn more about cookies, visit https://cookiepedia.co.uk/all-about-cookies. We may also use clear pixels in emails to track deliverability and open rates.

Educaire and service providers acting on our behalf (like Google Analytics and third-party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools“) when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data, Usage Data, and Approximate Geographic Data (as detailed in Section 1) when you use the Services. In some cases, we tie data gathered through those Data Collection Tools to other data that we collect as described in this Privacy Policy.

2.2 Why We Use Data Collection Tools

Educaire uses the following types of Data Collection Tools for the purposes described:

• Strictly Necessary: These Data Collection Tools enable you to access the site, provide basic functionality (like logging in or accessing content), secure the site, protect against fraudulent logins, and detect and prevent abuse or unauthorized use of your account. These are required for the Services to work properly, so if you disable them, parts of the site will break or be unavailable.
• Functional: These Data Collection Tools remember data about your browser and your preferences, provide additional site functionality, customize content to be more relevant to you, and remember settings affecting the appearance and behavior of the Services (like your preferred language or volume level for video playback).
• Performance: These Data Collection Tools help measure and improve the Services by providing usage and performance data, visit counts, traffic sources, or where an application was downloaded from. These tools can help us test different versions of Educaire to see which features or content users prefer and determine which email messages are opened.
• Advertising: These Data Collection Tools are used to deliver relevant ads (on the site and/or other sites) based on things we know about you like your Usage and System Data (as detailed in Section 1), and things that the ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services. To help deliver tailored advertising, we may provide these service providers with a hashed, anonymized version of your email address (in a non-human-readable form) and content that you share publicly on the Services.
• Social Media: These Data Collection Tools enable social media functionality, like sharing content with friends and networks. These cookies may track a user or device across other sites and build a profile of user interests for targeted advertising purposes.

You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional. To learn more about managing Data Collection Tools, refer to Section 6.1 (Your Choices About the Use of Your Data) below.

3. What We Use Your Data For

We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity. We retain your data for as long as it is needed to serve the purposes for which it was collected. If you have a Educaire account, we will delete your data following account termination, or longer as required by law or necessary for safety and integrity.

We use the data we collect through your use of the Services to:

• Provide and administer the Services, including to facilitate participation in content, issue completion certificates, display customized content, and facilitate communication with other users (Account Data; Shared Content; Learning Data; System Data; Usage Data; Approximate Geographic Data);
• Process payments to instructors and other third parties (Student Payment Data; Instructor Payment Data);
• Process your requests and orders for content, products, specific services, information, or features; confirm delivery; detect fraud or abuse; and enforce Educaire policies (Account Data; Learning Data; Student Payment Data; System Data; Usage Data; Communications and Support);
• Communicate with you about your account by (Account Data; Shared Content; Learning Data; Promotions, and Surveys; System Data; Communications and Support):
  • Responding to your questions and concerns;
  • Sending you administrative messages and information, including messages from instructors, students, and teaching assistants; notifications about changes to our Service; and updates to our agreements;
  • Sending you information, such as by email or text messages, about your progress in courses and related content, rewards programs, new services, new features, promotions, newsletters, and other available instructor-created content (which you can opt out of at any time);
  • Sending you notifications in the Services, and by email where you have not turned them off, to provide updates and other relevant messages;
• Manage your account and account preferences and personalize your experience (Account Data; Learning Data; Student Payment Data; Instructor Payment Data; System Data, Usage Data, Cookie Data);
• Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse (Account Data; Student Payment Data; Instructor Payment Data; Communications and Support; System Data; Usage Data; Approximate Geographic Location);
• Verify the identity of instructors (Account Data; Instructor Payment Data);
• Solicit feedback from users (Account Data; Communications and Support);
• Market products, services, surveys, and promotions (Account Data; Learning Data; Promotions and Surveys; System Data; Usage Data; Approximate Geographic Data; Cookie Data);
• Market Subscription Plans to prospective customers (Account Data; Learning Data; Cookie Data);
• Learn more about you by linking your data with additional data through third-party data providers and/or analyzing the data with the help of analytics service providers (Account Data; Data About Your Accounts on Other Services; Usage Data; Cookie Data);
• Identify unique users across devices (Account Data; System Data; Cookie Data);
• Display and tailor advertisements shown in the Services, including across devices (Cookie Data);
• Improve our Services and develop new products, services, and features (all data categories), including through the use of AI consistent with the Instructor GenAI Policy (Instructor Shared Content);
• Analyze trends and traffic, track purchases, and track usage data (Account Data; Learning Data; Student Payment Data; Communications and Support; System Data; Usage Data; Approximate Geographic Data; Cookie Data);
• Advertise the Services on third-party websites and applications (Account Data; Cookie Data);
• As required or permitted by law (all data categories); or
• As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services (all data categories).

We may process your inputs into our generative artificial intelligence (GenAI) features using GenAI in order to respond to your question or request, but we do not use your personal data to train or fine tune GenAI models.

4. Who We Share Your Data With

We share certain data about you with instructors, other students, companies performing services for us, Educaire affiliates, our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent.

We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:

• With Your Instructors: We share data that we have about you (except your email address) with instructors or teaching assistants for content you access or request information about, so they can improve their content for you and other students. This data may include things like your country, browser language, operating system, device settings, the site that brought you to Educaire, and certain activities on Educaire, like enrolled courses and course review. We will not share your email address with instructors or teaching assistants. (Account Data; System Data; Usage Data; Approximate Geographic Data)
• With Other Students and Instructors: Depending on your settings, your Shared Content and profile data may be publicly viewable, including to other students and instructors. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be publicly viewable. (Account Data; Profile Data; Shared Content)
• With Service Providers, Contractors, and Agents: We share your data with third-party companies who perform services on our behalf, like payment processing, fraud and abuse prevention, data analysis, marketing and advertising services (including retargeted advertising and affiliate marketing), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service. We require service providers to protect data at a level consistent with this Privacy Policy. (All data categories)
• With Educaire Affiliates: We may share your data within our corporate family of companies that are related by common ownership or control to enable or support us in providing the Services. (All data categories)
• With Business Partners: We have agreements with other websites and platforms to distribute our Services and drive traffic to Educaire. Depending on your location, we may share your data with these trusted partners. (Account Data; Learning Data; Communications and Support; System Data)
• With Credit-Granting Organizations for Continuing Education: If you take a course to fulfill a continuing professional education requirement, we may share that information upon request of the organization granting the continuing education credit. (Account Data; Learning Data)
• With Analytics Services: As part of our use of third-party analytics tools like Google Analytics, we share certain de-identified data. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to help us understand how people use our Services, so we can improve them and communicate with you more effectively. (Account Data; System Data; Usage Data; Cookie Data)
• To Power Social Media Features: The social media features in the Services may allow the third-party social media provider to collect things like your IP address and which page of the Services you’re visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company’s privacy policy. (System Data; Usage Data; Cookie Data)
• To Administer Promotions and Surveys: We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey. (Account Data; Promotions and Surveys)
• For Advertising: We may use and share certain Cookie Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect Cookie Data through Data Collection Tools (as detailed in Section 2.1), to use this data to offer you targeted ad delivery to personalize your user experience (through behavioral advertising) and to undertake web analytics. Advertisers may also share with us the data they collect about you. To learn more or opt out from participating ad networks’ behavioral advertising, see Section 6.1 (Your Choices About the Use of Your Data) below. Note that if you opt out, you’ll continue to be served generic ads. (Cookie Data)
• Google as a Data Controller: Google Ads may use cookies to serve ads based on user profiles from visits to our site and/or other sites on the Internet as well as to measure advertising campaign performance. You can opt out at https://adssettings.google.com. (Cookie Data)
• For Security and Legal Compliance: We may disclose your data (all data categories) to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
  • Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
  • Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;
  • Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;
  • Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues;
  • Reasonably necessary in our discretion to protect against harm to the rights, property, or safety of Educaire, our users, employees, members of the public, or our Services;
  • We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy; or
  • Required or permitted by law.
• During a Change in Control: If Educaire undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence). (All data categories)
• After Aggregation/De-identification: We may disclose or use aggregated or de-identified data for any purpose.
• With Your Permission: With your consent, we may share data to third parties outside the scope of this Privacy Policy. (All data categories)

If you click on any links to third-party sites, the collection, use, and disclosure of your personal data is governed by the third-party’s privacy policy.

5. Security

We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account.

Educaire takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and Educaire, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact our Support Team with any concerns.

5.1 Data Breach Notification

If we become aware of a data breach that is likely to put your rights or freedoms at risk, for example unauthorized access to your personal data, we will notify affected users without undue delay, and in any case within 72 hours of becoming aware of it, using the contact details on your account. Where required by Cameroonian law, including Law No. 2010/012, we will also notify the National Agency for Information and Communication Technologies (ANTIC) and any other competent authority.

Our notification will describe, to the extent then known, the nature of the breach, the categories of personal data affected, and the steps we are taking and recommend you take in response. If you have questions about a specific incident, contact our Support Team.

6. Your Rights

You may have certain rights around the use of your data, including the ability to opt out of promotional emails, certain types of cookies, and collection of your data by certain third parties. You can update or terminate your account from within our Services and can also contact us for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.

6.1 Your Choices About the Use of Your Data

You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.

To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account. Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.

If you’re located in the European Economic Area, you may opt out of certain Data Collection Tools by clicking the “Cookie settings“ link at the bottom of any page.

The browser or device you use may allow you to control cookies and other types of local data storage. To learn more about managing cookies, visit https://cookiepedia.co.uk/how-to-manage-cookies. Your device may also allow you to control whether location or other data is collected and shared.

To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the following: Network Advertising Initiative and Digital Advertising Alliance. If you’re located in the European Economic Area, visit the Your Online Choices site. If you’re located in Japan, visit the Digital Advertising Consortium.

To opt out of Google’s personalized advertising or customize Google ads, visit the Google Ads Settings page.

To opt out of allowing Google Analytics to use your data for analytics, see the Google Analytics Opt-out Browser Add-on.

Apple iOS, Android OS, and Microsoft Windows each provide their own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings on that platform.

If you have any questions about your data, our use of it, or your rights, contact us at privacy@Educaire.com.

6.2 Accessing, Updating, and Deleting Your Personal Data

You can access and update your personal data that Educaire collects and maintains as follows:

• Update or correct your data: To update data you provide directly, log into your account and update your account at any time.
• Delete your data: If you are a student, go to your profile page and choose to delete your account. This starts a 30-day grace period: signing back in before it ends automatically cancels the deletion, and after it ends your personal data is anonymized (not linked back to you) rather than erased outright, since some records, like payment receipts and issued certificates, must be kept to satisfy legal obligations and stay verifiable. If you are an instructor, or need help with a student account, contact our Support Team.

Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including comments on content); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.

Access your data: To access your personal data, contact our Support Team, email privacy@Educaire.com, or write to us at Educaire, Attn: Privacy/Legal Team, Carrefour Macon, Bonamoussadi, Douala, Cameroon. Please allow up to one month for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.

6.3 Our Policy Concerning Children

We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Individuals younger than 18 years of age, but of the required age for consent to use online services where they live (for example, 13 in the US or 16 in Ireland), may not set up an account, but may have a parent or guardian open an account and help them access appropriate content. Individuals younger than the required age for consent to use online services may not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it.

Parents who believe that Educaire may have collected personal data from a child under those ages can submit a request that it be removed to privacy@Educaire.com.

7. Where Educaire Operates

Educaire is built for students and instructors in Cameroon and operates under Cameroonian law, including Law No. 2010/012 on Cybersecurity and Cybercriminality. Educaire does not hold or claim certifications tied to other countries’ privacy laws. If you access Educaire from outside Cameroon, your data may still be processed on servers located outside your country, as described elsewhere in this Policy.

8. Updates & Contact Info

When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes.

8.1 Modifications to This Privacy Policy

From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or as required by applicable law. Unless stated otherwise, modifications will become effective on the day they are posted.

As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.

8.2 Interpretation

Any capitalized terms not defined in this policy are defined as specified in Educaire's Terms of Use. Any version of this Privacy Policy in a language other than English is provided for convenience. If there is any conflict with a non-English version, you agree that the English language version will control.

8.3 Questions

If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our privacy team (including our Data Protection Officer) at privacy@Educaire.com. You can also send postal mail to us at Educaire, Attn: Privacy/Legal Team, Carrefour Macon, Bonamoussadi, Douala, Cameroon.